Accounting Close, Administrative Skills, Billing, Business Practices, Calendar Management, Career Counseling, Career Development, Clinical Support, Co-Payments, Communication Skills, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Demographics, Healthcare, Insurance, Medical Terminology, Microsoft Windows Operating System, Organizational Skills, Patient Education, Presentation/Verbal Skills, Public/Media/Press/Analyst Relations, Record Keeping, Regulations, Reimbursement, Telephone Skills, Time Management
Customer Service Coordinator II in Columbus, Mississippi, United States
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Customer Service Coordinator II
Job ID: 41480
Job Category: Administrative Non Clinical Support
Work Type: Full Time
Work Schedule: Days
Department: BMG Northern MS
Facility: BMG Clinics
Location: Columbus, MS
Overview
Job Summary
The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.
Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman''s compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
- Seeks help from appropriate sources when needed.
- Complies with all organizational policies regarding ethical business practices.
- As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
- Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Completes assigned goals.
Specifications
Experience
Minimum Required
- One (1) year of experience in a physician practice or clinic.
Preferred/Desired
Education
Minimum Required
Preferred/Desired
- Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
- Current knowledge of medical terminology.
Preferred/Desired
Special Skills
Minimum Required
- Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
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Equal Opportunity
Baptist is an equal employment opportunity employer and prohibits discrimination based on an individual''s race, color, religion, national origin, pregnancy, sex, age, handicap, disability (physical, visual or mental), creed, marital and veteran status, genetic information or any other category protected by federal or state law, with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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