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Customer Service Coordinator I

Iconma

Tewksbury, MA

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JOB DETAILS
SALARY
$13.69–$16.69 Per Hour
SKILLS
Biology, Call Centers, Cargo/Freight, Case Management, Communication Skills, Corrective Action, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Health Plan, High School Diploma, Manufacturing, Metrics, Microsoft Excel, Microsoft Word, Order Management, Order Processing, Organizational Skills, Peoplesoft, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Salesforce.com, Shipping/Receiving, Team Player, Time Management, Writing Skills
LOCATION
Tewksbury, MA
POSTED
7 days ago
Our Client, a Business Manufacturing and Supply company, is looking for a Customer Service Coordinator I for their Tewksbury, MA location.
 
Responsibilities:
  • Handle incoming high order volume received via phone and email.
  • Handle high volume of Case Management related to inquiries and orders in SalesForce.com
  • Interact daily with internal/external contacts using multiple systems to ensure accurate information.
  • Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information.
  • Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases.
  • Assist with complaints processed by the Complaint team. Maintain and update dealer/customer profiles and confirm that the PeopleSoft notes, payment terms, carrier, and freight terms match the profile. Follow up with New Accounts team on necessary account set up changes.
  • Responsible for ensuring 100% followup to customers internally and externally.
 
Requirements:
  • High school graduate or equivalent.
  • 2+ years of cross functional commercial or customer service experience.
  • Ability to handle high work volume (phone, case and order entry volume) in a fastpace environment and stay calm in face of adversity.
  • Excellent professional verbal and written communication skills
  • Proficiency with Word, Excel, Email, Web.
  • Can type at a 50WPM average.
  • Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution.
  • Ability to meet or exceed Department Metrics.
  • Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.
  • Experience in the Life Science industry or related field.
  • Experience with PeopleSoft Order Management or a comparable system.
  • Experience with SalesForce.com case management.
  • Call center experience.
  • Ability to work independently in a team environment and easily collaborate when necessary.
  • Positive, enthusiastic and high energy.
  • Dependable, committed, reliable and high work ethic.
 
Why Should You Apply?  

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/