Customer Service Coordinator I

Nesco Resource, LLC

Corning, NY

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JOB DETAILS

SALARY

$17–$18 Per Hour

SKILLS

Administrative Skills, Call Centers, Communication Skills, Conference Management, Customer Relations, Customer Support/Service, Event Management, Microsoft Office, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Schedule Development, Telephone Skills, Time Management, Typing, Work From Home, Writing Skills

LOCATION

Corning, NY

POSTED

9 days ago

Position Details:

" Position Type: Non-Exempt, Hybrid work model
" Working Hours: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM
" Overtime: Not expected; requires prior manager approval if needed

Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications

Education and Experience:
o 2-year associate's degree or work experience equivalent preferred
o Customer service or call center experience preferred

Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers' expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills

Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Job Highlights:
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

Nesco Resource, LLC

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Employee Referral Program

FOUNDED

1956

WEBSITE

https://nescoresource.com/