Customer Service Coordinator

Details:

Stefanini Group is hiring!

Stefanini is looking for a Customer Service Coordinator in Harrisonburg, VA 22801

For quick Apply, please reach out to Avneesh Katiyar, call 248 582 6528/ email: avneesh.katiyar@stefanini.com

Job Title: Customer Service Coordinator

Location: 2031 Deyerle Ave Harrisonburg, VA 22801

Schedule: Monday - Friday

Hours Per Week: 40.00

Hours Per Day: 8.00

Days Per Week: 5.00

Job Summary

• Client is currently in search of a Project Manager (Customer Service) to join our Client team based in Harrisonburg, VA. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion.
• At Client, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Job Summary:

• As a Project Manager - Customer Service at Client, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of the Project Management Team Lead, the primary responsibility of the Project Manager - Customer Service is to provide exceptional customer service for our customers'' needs for large fabricated and/or stock length projects as well as handling day-to-day activities within the customer service area. Your role will involve coordinating with customers and internal teams to manage project timelines, address inquiries, and resolve issues with agility and precision. You''ll play a key role in maintaining and fostering strong customer relationships and ensuring their satisfaction.

In this role, you will:

• Responsible for managing a backlog of identified customers in geographic locations in North America.
• Timeliness of responses to customers via email and phone call is key.
• Order management process flow throughout the front-end and manufacturing process (estimating, drafting, engineering, order entry, and takeoff) by partnering with individuals from the various areas (estimating, drafting, etc.), problem solving, and best practice sharing to support customer needs.
• Within order management, responsibilities also include but are not limited to processing LOI''s, purchase orders, sales tax credits, feedback and claims management, and transferring orders to other locations.
• Order management: proactive management of orders, including reviewing backlog, that may not meet original deadline, notifying customers of status if something has changed, and working with plant personnel around scheduling.
• Position is in direct communication and interacts with customers, sales team, estimators, drafting/engineering, takeoff, order processing team members, and manufacturing personnel.
• Actively resolve customer concerns and field issues as needed, ensuring a high level of customer satisfaction and trust.
• Coordinates and advances project status, from Order Entry through Manufacturing.
• Understand market needs (customer needs, competitive information).
• Obtain profitable orders (understanding of job margins and determining any opportunities).
• Develop and maintain positive working relationships with customers, internal teams, and stakeholders, representing Client with professionalism and integrity.
• Act as a liaison between the customers and Client, facilitating clear and effective communication to ensure project success.