Customer Service Coordinator

Location: Garden Grove
Pay Rate: $21/hour

Position Summary

The Customer Service Coordinator supports the Customer Service team through high-volume administrative coordination, customer follow-up activities, and order management support. This role is responsible for maintaining accurate system data, assisting with customer communications, and supporting key operational initiatives, including pricing updates on open orders.

Working closely with Customer Service, Planning, and cross-functional departments, the coordinator helps ensure timely request processing, streamlined workflows, and a consistent customer experience.

Essential Duties & Responsibilities

• Coordinate daily customer service administrative activities by processing high-volume requests, updating records, and maintaining accurate order documentation in internal systems to support operational efficiency and customer satisfaction.
• Review and update open order pricing information based on internal pricing directives and customer account requirements, ensuring data accuracy and timely completion of assigned project milestones.
• Respond to customer inquiries and follow-up requests via phone and email in collaboration with Customer Service Representatives to provide accurate information and ensure timely issue resolution.
• Monitor order activity, track status updates, and communicate changes or delays with internal departments including Planning, Operations, and Sales to support on-time order fulfillment.
• Maintain and audit customer and order data using company systems and reporting tools to ensure information accuracy and support effective business decision-making.
• Assist with workflow coordination by prioritizing incoming requests, organizing documentation, and escalating urgent issues when necessary to improve response times and team productivity.
• Collaborate cross-functionally with Customer Service, Planning, and other departments to support process improvements, project execution, and consistent service standards.
• Generate routine reports and provide administrative support for ongoing business initiatives, customer account management activities, and operational tracking needs.
• Identify process gaps or recurring issues and communicate recommendations to leadership in order to improve efficiency, accuracy, and overall customer experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Preferred Skills & Qualifications

• Strong administrative and organizational skills in a fast-paced environment
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and accuracy in data entry and order management
• Proficiency with Microsoft Office Suite and internal business systems
• Ability to work collaboratively across departments and support team objectives
• Customer-focused mindset with strong problem-solving skills