Customer Service Coordinator

Position Summary

The Senior Customer Service Coordinator will assist Automotive Industrial & Electronics Assembly Customer Service in order management, while portraying the Parker Lord brand personality. The incumbent will also provide support to the AIEA Customer Service team for tactical functions of managing customers.

Responsibilities

• Timely review and accurate entry of customer orders, sample requests, and quotations.
• Provide a timely response, both verbal and written, to customer requests for information and order status.
• Close the dispute management process with the creation of debits/credits.
• Prepares Master Data documentation for new and existing customer accounts.
• Identifies, supports, and implements on-going system and process improvements, with a focus on order management improvements.
• Responds to staff requests for administrative support as needed and performing other duties and responsibilities as requested.
• Embody the Parker Lord brand internally and externally in all communications.
• Provide back-up support for Customer Service Representatives as needed.

Qualifications

Competencies

Required:

• Proficiency in Microsoft Office.
• Ability to remain professional in stressful situations.
• Excellent organization and time management skills.
• Ability to work independently within a team environment.
• Excellent oral and written communication skills.
• Ability to multi-task.
• Ability to think critically and analyze data in an objective manner.

Experience

Required:

• AA Degree in related discipline and 1 year of related experience OR 3 years relevant work experience OR relevant 4 year degree

Preferred:

• SAP experience.
• Experience in a manufacturing setting.

Languages

Required:

• English

Preferred:

• Additional languages are helpful, but not required.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose \u2014 Enabling Engineering Breakthroughs that Lead to a Better Tomorrow \u2014 comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.