This entry-level role in Cincinnati, Ohio, involves serving as a primary point of contact for inbound calls and emails, assisting customers, transportation partners, and internal teams. The Coordinator assesses inquiries, routes them appropriately, and provides proactive, professional communication to ensure exceptional customer service. Benefits include starting pay at $16.50/hour, career growth opportunities, comprehensive health plans, a 401(k) match, and various perks. Candidates should be customer-focused, problem-solvers, organized, reliable, and comfortable in a fast-paced environment. Responsibilities include managing high call volumes, resolving issues promptly, documenting tasks, and coordinating with internal teams. The company emphasizes a positive work culture, equal opportunity employment, and no visa sponsorship is available for this position.
About the Company
T
Total Quality Logistics
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.