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Customer Service Consultant

Mindlance

Lewisville, TX

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JOB DETAILS
SKILLS
Accounting Close, Analysis Skills, Backlog Prioritization, Biotech and Pharmaceutical, Budget Management, Budgeting, Business Case, Business Support, Communication Skills, Consulting, Contract Review, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Delivery Management, Diversity, Establish Priorities, Forecasting, Funding, Government Regulations, Healthcare, Mentoring, Metrics, Microsoft Office, Microsoft Product Family, Multitasking, Needs Assessment, Negotiation Skills, Operations Processes, Performance Analysis, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Product/Service Launch, Professional Services, Project Execution, Project/Program Management, Reimbursement, Risk Management, Sales Management, Team Player, Time Management, Writing Skills
LOCATION
Lewisville, TX
POSTED
3 days ago
Job Title

Position Responsibilities:

  • Demonstrates advanced knowledge of client and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs
  • Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.
  • Monitors performance and recommends scope, schedule, cost or resource adjustments
  • Connects short-term demands to long-term implications, in alignment with the supporting business case.
  • Prioritizes multiple tasks while meeting deadlines
  • Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.
  • Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.
  • Connects project objectives to broader organizational goals.
  • Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.
  • Negotiates with stakeholders to obtain the resources necessary for successful project execution.
  • Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.
  • High level of client contact in an Account Management portfolio approach.
  • Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services
  • Acts as single technical liaison for the client
  • Daily interactions with client to assess and advise client needs and requests
  • Analyze client program, needs and propose solutions and options that provide value to client
  • Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements.
  • Manage client deliverables, timelines, and artifacts
  • Monitor team backlog and prioritize activities to deliver on time, on budget, on scope
  • Anticipate client needs and proactively make program recommendations to enhance service value
  • Perform necessary project administration, project status, and risk, issue management

Position Qualifications:

  • Bachelor's Degree required, Master's degree preferred
  • 3-5 years experience of client relationship management experience at the account management level.
  • Prior experience working in a Specialty Pharmaceutical HUB environment, preferred
  • 8+ years' experience in professional services, healthcare, or related field preferred serving in a technical capacity
  • Proficiency in Microsoft Office products preferred
  • Strong oral and written communication skills, with executive facing presentation experience
  • Strong project management skills
  • Proven ability to learn and application of advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects

What is expected of you and others at this level for functional success:

  • Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
  • Participates in the development of policies and procedures to achieve specific goals
  • Recommends new practices, processes, metrics, or models
  • Works on or may lead complex projects of large scope
  • Projects may have significant and long-term impact
  • Provides solutions which may set precedent
  • Independently determines method for completion of new projects
  • Receives guidance on overall project objectives
  • Acts as a mentor to less experienced colleagues
  • Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

About the Company

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Mindlance