The Customer Service Case Manager role is on-site in Melbourne, Florida, focusing on delivering exceptional automotive customer support.
You'll build relationships by understanding customer needs, providing product knowledge, resolving issues promptly, and ensuring loyalty.
Daily responsibilities include managing inbound/outbound calls, emails, and chats, guiding customers through vehicle information, scheduling activities, and acting as a liaison between customers and dealerships.
Qualifications include a high school diploma (associate's or bachelor's preferred), at least 2 years experience in customer service, strong communication skills, and relationship-building abilities.
Compensation starts at $18.34/hour, with benefits like health insurance, 401(k), paid time off, training, and employee rewards.
This role offers a chance to be a single point of contact, using customer satisfaction tools to resolve concerns and contribute to team success.