CUSTOMER SERVICE/CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE II

Job Title: Customer Service Representative II (Bilingual - Spanish/English)

Request ID: 22522-1
Location: Kinder Morgan Building, Houston, TX (Hybrid – Onsite Wednesdays)
Start Date / End Date: 8/5/2025 – 8/4/2026
Duration: 12-month contract (potential for extension)
Pay Rate: $20/hour
Glider Assessment #89439279 Required

• Availability to work any shift between 7:00 AM and 6:00 PM CST (initial shift 9:00 AM – 6:00 PM)

• Quiet, secure home workspace with reliable internet

• Must attend 100% of 2.5–3 week training (8:00 AM – 5:00 PM daily)

Job Description:

A leading energy provider is seeking bilingual (Spanish/English) Customer Service Representatives to support its Houston Contact Center, servicing Texas SMB commercial customers. This is a hybrid role with onsite presence required every Wednesday.

Responsibilities:

• Handle inbound calls related to billing inquiries, service cancellations, and transfers

• Manage email responses, live messaging, and outbound call campaigns

• Utilize internal systems (CRM and phone systems) for documentation and service

• Perform light administrative tasks during downtime

• Provide empathetic, professional customer support while adhering to call quality standards

Requirements:

• Fluent in English and Spanish (reading, writing, speaking)

• 1+ year of customer service experience (retail or call center acceptable)

• High School Diploma or equivalent

• Typing speed of 45+ WPM

• Basic computer proficiency; able to pass an 85%+ computer literacy test

• Ability to pass phone etiquette test and basic math/literacy assessments

• Strong verbal and written communication skills

Preferred Skills:

• Experience with multi-line phone systems (e.g., Avaya, Cisco)

• CRM experience (e.g., CC&B, NOVA, Medisoft)

Interview & Onboarding:

• Virtual interviews via Microsoft Teams

• Equipment provided (pickup required on Day 1)

• Hybrid training model; in-office every Wednesday