Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212
$20/hr + Monthly Performance Bonuses | Annual Earnings $42,000–$55,000
Ready to build a real career — not just work a job?
Join Hendrick Automotive Group's Luxury Customer Concierge Center, where you'll support some of the world's most prestigious automotive brands from our state-of-the-art corporate facility in Charlotte.
Built on a culture of People Development and Servant Leadership
12 Week Paid Training | We are invested in your success!
Leadership Development | We promote primarily from within!
Industry Leading Benefits (See Below)
What You'll Earn
$20.00/hour base pay
Monthly performance bonuses — your effort directly impacts your paycheck
Additional bonuses for growth certifications and development milestones
Annual earnings potential: $42,000–$55,000
Your Schedule
We operate multiple shifts to serve our customers, and schedules vary by team. All teammates should be available to work 5 days per week, Monday–Saturday, with shifts falling within a 7:30 am–6:00 pm window. Saturdays rotate — you'll work every other Saturday with a weekday off in exchange. Your specific shift will be confirmed during the hiring process.
What You'll Do
As a Luxury Customer Concierge, you'll be the first point of contact for customers of our luxury dealerships — handling inbound and outbound calls, texts, and emails with professionalism and care.
Deliver exceptional concierge-level service via phone, text, and email
Schedule service and sales appointments for our luxury dealerships
Follow up on appointment outcomes to ensure a seamless customer experience
Log all customer interactions accurately in our Dealership Management System
Collaborate with teammates to maintain a positive, supportive team environment
Participate in ongoing training and development through Hendrick University
What We're Looking For:
Strong verbal communication skills and a warm, professional phone presence
Comfortable multitasking in a fast-paced, tech-enabled environment
Computer and email proficiency
A positive, competitive, and team-oriented attitude
Availability Monday–Saturday within the 7:30 am–6:00 pm window
Must successfully complete a background check, MVR, and pre-employment drug screen
Industry Leading Benefits:
Medical, dental, vision, and prescription coverage
Basic life insurance + supplemental life, short- and long-term disability options
401(k) with company match
Paid time off
Employee Assistance Program
Employee discounts on vehicle purchases, parts, and service
Comprehensive employee recognition programs
The Ricky Hendrick College Scholarship Program — available to eligible dependents of Hendrick employees
Apply Today!
Our recruiting team reviews applications promptly and our next training class is filling now. Submit your application and take the first step toward a career you can be proud of.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit
.Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Representing 130 franchises and 25 manufacturer nameplates from the Carolinas to California, Hendrick Automotive Group is the largest privately held automotive retail organization in the United States. Headquartered in Charlotte, North Carolina, the company employs more than 10,000 people in its 93 dealership locations, 21 collision centers and four accessories distributor installers in 13 states.
Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
We are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. We invite you to contact our recruiting team to learn more about career opportunities at Hendrick Automotive Group!