Customer Service BDC Agent

BMW of the Main Line

Bala Cynwyd, Pennsylvania

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JOB DETAILS

SKILLS

Automotive Sales, Calendar Management, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Establish Priorities, Genetics, Health Plan, Interpersonal Skills, Microsoft Excel, Multitasking, Problem Solving Skills, Record Keeping, State Laws and Regulations, Team Player

LOCATION

Bala Cynwyd, Pennsylvania

POSTED

30+ days ago

Description of the role:

As a Customer Service BDC Agent at BMW of the Main Line, your primary responsibility will be to assist customers with inquiries related service appointments. You will be the first point of contact for customers, providing exceptional customer service and ensuring their needs are met efficiently.

Responsibilities:

Handle inbound and outbound calls professionally and efficiently
Assist customers with scheduling service appointments
Update customer records accurately in the CRM system
Provide information on promotions and specials

Requirements:

Previous experience in customer service or a related field
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Attention to detail and problem-solving skills
Proficiency in computer systems and CRM software

Benefits:

Competitive compensation of $15.00 - $20.00 per hour paid bi-weekly, opportunities for advancement within the company, employee discounts on products and services, and a positive work environment.

About the Company:

BMW of the Main Line is a premier luxury car dealership located in Bala Cynwyd, PA. We pride ourselves on providing exceptional customer service and an extensive selection of new and pre-owned BMW vehicles. Join our team and be a part of a dynamic and successful organization!

Experience with phone, computer (Excel spreadsheets), customer relations required
Must have great communication and people skills
A team player with an outgoing, positive attitude is a must
Competitive Hourly Wages, Benefits, 401(k) and Health Plans available

We attribute our success and growth to our dedicated, hard-working team members. Do you have what it takes to join us?

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.