Customer Service Associate

Customer Service Associate - Jacobsen Salt Co.

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Customer Service Associate

At Jacobsen Salt Co. we craft top-shelf cooking ingredients, re-envision classic products and recipes, and provide unforgettable culinary experiences every day. Founded in 2011 as the first saltworks in the Pacific Northwest since the 1800s, we have grown from a local, small business to a nationally recognized brand as America's leading salt maker and purveyor of quality pantry staples.

The Customer Service Associate will demonstrate outstanding communication skills, attention to detail, and solution-oriented thinking. The ideal candidate should be confident working independently, possess a positive demeanor and a go-getter attitude. This position will report directly to the Senior Customer Service Manager and work cross departmentally to achieve day-to-day operations.

Location: Portland, OR

Primary functions include:

• Execute order entry and verification across all sales channels and various platforms with a high level of accuracy and follow-through, including but not limited to solving problems in a thoughtful and timely manner
• Confirm orders (including products, pricing, quantities, and shipping/fulfillment logistics) with customer and internally with pertinent departments
• Maintain proactive and positive communication to ensure the highest level of customer service to new and existing customer accounts through inside sales support and account management activities, including order status
• First point of contact for customer inquiries and customer concerns via email, phone, and customer portal messaging
• Maintain accurate documentation related to customer accounts, inventory, compliance, and accounting records. When applicable, initiate necessary corrective actions/steps
• Maintain a knowledge base of the evolving JSC products and promos across channels
• Handle multiple, competing priorities including but not limited to customer inquiries, order changes, sample order requests, product returns and product shortage resolution
• Maintain accuracy across multiple direct-to-consumer (DTC) platforms by ensuring all records are up-to-date
• Provide supporting context or documents to reconcile compliance and/or accounting issues as requested
• Perform other duties as assigned

Skills, characteristics, and core competencies required:

• A high school graduate (or has a commensurate degree or certifications) with at least 1-2 years of Customer Service or Sales experience preferred
• Comfortable completing tasks on a computer, including email correspondences,

maintaining spreadsheets, and familiarity with Google Suite

• Experience working in Quickbooks and/or Shopify is preferred
• Flexible and collaborative team player; comfortable working independently and under direct supervision
• Confident and articulate in verbal and written communications
• An adept multitasker with strong organizational skills
• Able to troubleshoot and problem-solve in a positive manner
• Excellent time management skills, with the ability to maintain a high level of accuracy in a fast-paced environment
• A champion of Jacobsen's ideals of integrity and inclusivity, both in the workplace and in the community

Essential physical functions:

• Fully capable of lifting, pushing, and pulling 20-55 lbs (frequent) and 56-70 lbs (rarely)
• Good physical dexterity required; tasks and movements requiring fine motor skills are common
• Able to climb ladders and stairs, squat, kneel, reach overhead and walk on uneven surfaces
• Able to stand for several hours (position requires walking or standing for long periods, up to 100% of the shift/two hours at a time)
• Position requires the ability to work in a fast-paced manufacturing environment

Typical weekly schedule:

• Lifting 1-19lbs (occasionally) and 20-55lbs (rarely)
• Able to sit or stand for multiple hours at a time; position requires working at a computer for up to 95% of the shift

Typical weekly schedule:

• Shift Hours: Monday-Friday 8:00AM - 4:30PM
• Shift Length: 8 hours
• This full-time, non-exempt position works out of Jacobsen's production facility in NE Portland, Oregon

Reports to:

• Senior Customer Service Manger

The starting hourly rate for this position ranges from $20-$25/hour. Benefits include paid time off, paid company holidays and employee discount, as well as eligibility for health/dental/vision benefits after 60 days and 401(k) after one year.

Jacobsen Salt Co. is an equal opportunity employer. We believe in the value that diversity brings to an organization.

As a community, we are committed to creating a workplace where learning is a key principle. We look for collaborative and resourceful team players who believe in our mission to inspire people to cook, eat, and live well.

To apply:

Please send your resume to jobs@jacobsensalt.com with your first and last name, and job title in the subject line. Example: Jane Doe - Customer Service Associate. This listing will remain open until filled.

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