Customer Service Associate - Part Time

Key Responsibilities 

1. 

Greet and engage all patients, caregivers, visitors, and staff in a courteous, professional, and compassionate manner to ensure a positive first impression. 

2. 

Provide accurate and timely communication via phone, email, and communication tools (e.g., Vocera), including directing inquiries to appropriate resources. 

3. 

Conduct visitor registration, ensuring proper identification and adherence to safety and visitor management protocols. 

4. 

Utilize electronic medical records and visitor management systems to maintain compliance with caregiver presence and visitor policies. 

5. 

Perform administrative and operational support duties, including managing sensitive information, coordinating processes (mail, transportation, lost and found, meals tracking), training new staff, and assisting with special projects. 

6.  

Perform all other duties assigned by the Patient Experience Manager. 

Patient Population Served: 

Ranken Jordan is dedicated to delivering services to patients with complex medical needs, including infants, children, and adolescents. 

Education and Experience Required: 

High school diploma required; clerical, receptionist, or customer service experience preferred. Proficiency with Microsoft Office applications and the ability to manage multiple tasks are essential. 

Knowledge, Skills, And Abilities 

Strong organizational and multitasking skills with attention to detail. Ability to communicate effectively and professionally with diverse audiences. Demonstrates adaptability, teamwork, and commitment to family-centered care while maintaining confidentiality and professionalism. 

Core Value Expectations: 

• Demonstrates professional conduct, appearance, and demeanor  

• Communicates clearly and effectively in written, verbal, and listening formats  

• Shows adaptability and a willingness to learn new systems, tools, and technologies  

• Approaches work with a positive attitude and flexibility in managing assignments and shifting priorities  

• Meets organizational expectations for attendance, punctuality, and reliability  

• Understands and follows written and verbal instructions with clarity and accuracy 

• Builds effective working relationships through strong interpersonal and collaboration skills  

• Adheres to relevant organizational policies, industry standards, and regulatory requirements  

• Adheres to Ranken Jordan’s Mission and Core Values 

Physical Demands: 

Indicate the amount of time spent on each activity required as it relates to the essential functions 

Physical Requirements 

LBS 

% of Time Spent 

Physical Requirements 

% of Time Spent 

Carrying  

As needed 

Sitting 

90% 

Lifting 

As needed 

Standing 

As needed 

Pulling 

As needed 

Walking 

As needed 

Pushing 

As needed 

Climbing 

As needed 

Bending 

As needed 

Writing/Typing 

90% 

Grasping 

As needed