Customer Service Associate - Models and delivers a distinctive and
delightful customer experience. - Registers sales on assigned cash
register, provides customers with courteous, fair, friendly, and
efficient checkout service. Customer Experience - Engages customers
and patients by greeting them and offering assistance with products and
services. Resolves customer issues and answers questions to ensure a
positive customer experience. - Models and shares customer service best
practices with all team members to deliver a distinctive and delightful
customer experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g., offering
help proactively, identifying needs, servicing until satisfied, etc.).
Operations - Provides customers with courteous, friendly, fast, and
efficient service. - Recommends items for sale to customer and
recommends trade-up and/or companion items. - Registers customer
purchases on assigned cash register, collects cash and distributes
change as requested; processes voids, returns, rain checks, refunds, and
exchanges as needed. - Keeps counters and shelves clean and well
merchandised, takes inventory, and maintains records. Checks in and
prices merchandise as required or as directed by store manager or
communicated by the shift leader. - Implements Company asset protection
procedures to identify and minimize profit loss. - Ensures compliance
with state and local laws regarding regulated products (e.g., alcoholic
beverages and tobacco products). - Constructs and maintains displays,
including promotional, seasonal, super structures, and sale merchandise.
Completes resets and revisions as directed. - Assists with separation of
food items (e.g., raw foods from pre-cooked) and product placement as
specified by policies/procedures (e.g., raw and frozen meats on bottom
shelves). For consumable items, assists in stock rotation, using the
first in, first out method and restock outs. - Has working knowledge of
store systems and store equipment. - Provides customer service in the
photo area, including digital passport photo service, poster print and
creative machine, suggestive sell of promotional photo products. -
Assumes web pick-up responsibilities (monitors orders in Picture Care
Plus, fills orders (pick items), delivers orders to customers as they
arrive at store). - Assists with exterior and interior maintenance by
ensuring clean, neat, orderly store condition and appearance. - Complies
with all company policies and procedures; maintains respectful
relationships with coworkers. - Completes special assignments and other
tasks as assigned. Basic Qualifications - Must be fluent in reading,
writing, and speaking English. (Except in Puerto Rico) - Requires
willingness to work flexible schedule, including evenings and weekend
hours. Preferred Qualifications - Prefer six months of experience in
a retail environment. - Prefer to have prior work experience with
Walgreens. - Prefer to be fluent in reading, writing, and speaking
English. (Except in Puerto Rico) - Requires willingness to work flexible
schedule, including evenings and weekend hours. We will consider
employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
W
Walgreens
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
10,000 employees or more
https://www.walgreens.com/