We are Farmers - where ambition meets opportunity.
At Farmers, we're not just known for unforgettable jingle - we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn't just a goal - it's a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.
Join an award-winning, equal opportunity employer, where you'll find more than a job - you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let's build something incredible together!
Workplace: Remote ( #LI-Remote ) - Hiring locations include Kansas City, KS; Grand Rapids, MI; and Oklahoma City, OK. Candidates must reside within 50 miles of the designated Farmers corporate office for each location.
Department and Training Overview
Start Date: Monday, July 27, 2026
Paid Training: Monday-Friday, 8:00 AM - 4:45 PM Central Time / 9:00 AM - 5:45 PM Eastern Time, 8 weeks.
Work Location: This is a fully remote position. However, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities:
5665 North Kraft Lake Drive, Caledonia, MI 49316
10200 Abilities Way, Kansas City, KS 66111
7340 W. Memorial Road, Oklahoma City, OK 73142
Starting Pay: $18.23-$20.66 per hour, based on geographic location and experience
Spanish Bilingual Candidates may be eligible for a 10% pay differential (Must be fluent in Reading and Speaking Spanish)
Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions.
A Day in the Life of a Claims Customer Service Associate
As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.
You're the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
Working remotely, you'll take inbound calls from the comfort of your home, with access to a variety of shift options.
Structured work environment, taking calls up to 7 hours of your day.
You guide customers through the claims process, setting clear expectations and helping them feel at ease.
Accuracy and attention to detail are essential, and you'll be fully trained to document each interaction with care.
You're part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.
Essential Job Functions
Key Qualifications
Experience & Skill Requirements
Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
Ability to troubleshoot connectiviety issues, if needed.
Typing speed of at least 30 WPM with 90% accuracy.
Customer service experience is highly preferred.
Remote contact center experience is a plus, but not required.
Education Requirements
Physical Actions & Environment
This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
Benefits
Job Location(s): US - MI - Grand Rapids, US - KS - Kansas City, US - MI - Caledonia, US - MO - Kansas City, US - OK - Oklahoma City - Candidates must reside within 50 miles of the designated Farmers corporate office for each location.
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veterans status, or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com
In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve.
Different Eras, Same Exceptional Service
Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans.
In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you.
Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products.
Farmers is proud to serve more than 10 million households with more than 20 million individual policies across all 50 states through the efforts of over 50,000 exclusive and independent agents and nearly 24,000 employees.
The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges.