Customer Service Associate Jobs in USA, IL, Abbott Park | Rose International Job

Rose International

North Chicago, IL

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JOB DETAILS

SALARY

$23–$23 Per Hour

JOB TYPE

Full-time

SKILLS

Case Management, Communication Skills, Contact Management, Continuous Improvement, Corrective Action, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, English Language, Establish Priorities, High School Diploma, Human Resources, Human Resources Processes, Knowledge Base, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Resolve Customer Issues, Risk Analysis, Salesforce.com, Schedule Development, Spanish Language, Time Management, Writing Skills, ZenDesk

LOCATION

North Chicago, IL

POSTED

25 days ago

Required Education: High School Diploma or Equivalent - Associates degree or higher preferredRequired Qualifications/Skills/Experience: HR experience Microsoft Office Programs, especially Excel Fluency in English is required Excellent telephone, written and verbal communications skills Selected candidates must be able to work flexible work schedule and able to shift as per workdemands. (mandatory overtime is required seasonally) Strong organizational skills and handling multiple channels (phone calls, chats, emails,appointments) of incoming workload. The use of an extensive set of technology applications and a broad knowledge base of HRprocesses and programs. Strong relationships with peers and other HR groups; ability to navigate numerous stakeholdersand complex organizations with a constant focus on collaboration. Strong knowledge of HR programs and processes to identify continuous improvement opportunitiesPreferred Skills: Bachelor’s degree preferred. A college degree in any business related field (no experience required if they hold a degree) Workday or Zendesk experience is a plus Software knowledge a plus: Workday (or other system of record experience highly preferred), Salesforce (or other CRM experience highly preferred). Spanish, fluency a plus.Customer Service Representative Overview: This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers. Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.Incumbent must be able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.Incumbent must be able to handle a high volume of requests with speed and accuracy. Incumbent must continuously strive to anticipate the needs of our customers.Customer Service Representative Duties: Solve customer inquiries with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (case management,outbound calls, and emails) and dynamic (inbound calls, chats, emails) work. Partner with other HR service center team members or HR groups around the world to drive to resolution. Work with a sense of urgency appropriate for conditions. Identify at-risk/in distress customer relationships and initiate corrective action withcompassion through attentiveness to human need and utilizing available tools and resources and timely escalation. Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors. Identify 'Roadblocks' to quality customer service and recommend improvements. Meet or exceed standards for both schedule adherence and reliability. **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/