Customer Service Associate - Call Center

Are you ready to grow your career? Empire Today is looking for a Customer Service Associate to join our fast-paced, growth-oriented team.

The Customer Engagement & Sales Support Associate provides exceptional service and support to customers and FlooringConsultants, by handling inquiries, resolving issues, and assisting with sales-related tasks in a fast-paced Customer Engagement Center.

We offer:

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

• Receive inbound calls from internal and external customers.
• Provide accurate product, service or process/policy information to customers.
• Assist customers with customer service / billing issues, to include making outbound calls, taking payments, notating accounts in CRM and problem solving.
• Receive and address customer concerns and escalate complex issues when necessary.
• Collaborate with market employees to ensure smooth customer experience.
• Follow scripts and guidelines to ensure consistent quality of service, meeting or exceeding performance metrics.
• Remote position, up to10% in office attendance required for training, meetings and business needs.
• Participate in ongoing training and coaching sessions to improve service skills.
• All other duties assigned or as required.

• High School Diploma or equivalent is required.
• 1 year of retail or Customer Engagement Center/Call Center experience is preferred.
• Basic proficiency in MS Office Suite and CRM tools.
• Personable and professional phone demeanor.
• Excellent verbal and written communication skills.
• Detail-oriented.
• Strong problem-solving and organizational skills.
• Ability to multi-task and flip through multiple screens.