At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, ensuring growth that's purposeful and enduring. We prioritize clarity and intention, guiding each brand on a thoughtful journey toward authentic impact and lasting success.
We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help deliver exceptional service experiences. This role is ideal for individuals who enjoy assisting others, solving problems, and building positive customer relationships in a collaborative environment.
Provide accurate information about company products and services.
Resolve routine customer concerns promptly and professionally.
Maintain accurate records of customer interactions and service activities.
Build positive relationships to promote customer satisfaction.
Support daily customer service operations and team objectives.
Follow company policies and customer service standards.
Collaborate with team members to deliver consistent, high-quality service.
Assist with customer follow-up to ensure satisfaction.
Participate in ongoing training and professional development.
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Excellent customer service and problem-solving abilities.
Positive attitude and professional demeanor.
Strong organizational and multitasking skills.
Ability to work independently and as part of a team.
Reliable, adaptable, and detail-oriented.