EOE Statement Baer's is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Job SummaryCustomer Service Assistant Manager leverages strong customer service and leadership skills to oversee both Service Operations and Office of the President functions. This role ensures exceptional customer experiences during and after delivery while managing escalated issues, service execution, and continuous improvement initiatives across departments. The manager works collaboratively with internal teams to resolve issues efficiently, improve processes, and uphold company standards.Essential Job FunctionsOversee service technician completion and follow-upEnsure proactive customer communication throughout service processesManage parts inventory, vendor relationships, and installation coordinationEnsure warranty compliance and maintain relationships with warranty providersAddress legal complaints in coordination with leadership and counselHandle elevated customer issues and shareholder communicationsMaintain detailed tracking of complaints, resolutions, and trendsConduct root cause analysis on recurring issues and implement improvementsLead weekly reviews with senior leadership regarding escalations and performanceEnsure daily communication with customers on failed deliveries or service issuesCoordinate recovery efforts to ensure successful resolution on subsequent attemptsOversee return walkthroughs and readiness across departmentsOversee data entry for detailed analysis of repetitive issues on product failures or consumer complaintsLead, train, and develop Customer Relations staffCreate a positive and high-performance team environmentMonitor KPIs such as ASA, delivery success, parts steed, and customer satisfactionDrive process improvements and operational efficiencyCollaborate cross-functionally with stores, vendors, and internal departmentsThis position is currently accepting applications.#J-18808-Ljbffr