About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
We are seeking a professional and customer-focused Customer Service Assistant to support daily customer interactions, respond to service inquiries, and help maintain a positive customer experience.
Assist customers with questions and service-related concerns
Provide accurate information about products and services
Support account updates and order processing
Maintain records of customer interactions and requests
Resolve basic customer concerns and escalate complex issues when needed
Collaborate with internal teams to support customer satisfaction
Strong communication and interpersonal skills
Professional and customer-focused demeanor
Organized and dependable
Basic computer proficiency
Ability to multitask in a fast-paced environment
Previous customer service experience is a plus but not required