At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
We are seeking a Customer Service Assistant to support daily customer interactions and contribute to a positive customer experience. This role is ideal for individuals who enjoy helping others and working in a collaborative environment. Comprehensive training is provided.
Welcome customers and provide friendly, professional assistance.
Respond to customer questions regarding products and services.
Resolve customer concerns promptly and professionally.
Maintain accurate records of customer interactions.
Collaborate with team members to ensure quality service.
Assist with operational tasks that support customer service activities.
Participate in training and professional development opportunities.
High school diploma or equivalent required.
Excellent verbal and interpersonal communication skills.
Strong organizational and multitasking abilities.
Positive attitude and customer-focused mindset.
Ability to work well in a team environment.
Willingness to learn and grow professionally.