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Customer Service and Support Supervisor

State of Oregon

Salem, OR

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JOB DETAILS
SALARY
$5,907–$9,143
SKILLS
Administrative Skills, Budget Management, Business Operations, Call Center Management, Call Centers, Coaching, Continuous Improvement, Customer Relations, Customer Service Management, Customer Support/Service, Driver's License, Facebook, File Management, Leadership, Office Management, Operational Support, Operations Management, Parks & Recreation, People Management, Performance Management, Process Improvement, Quality Management, Spreadsheets, Telephone Skills, Training/Teaching, United States Department of Justice (DOJ), Word Processing
LOCATION
Salem, OR
POSTED
Today
Initial Posting Date:
06/16/2026

Application Deadline:
06/30/2026

Agency:
Parks and Recreation Department

Salary Range:
$5,907 - $9,143

Position Type:
Employee

Position Title:
Customer Serviceand Support Supervisor

Job Description:

Home - Oregon State Parks

Salem, Oregon

Welcome Statement

Oregon Parks and Recreation Department (OPRD) is proud to care for Oregon's extraordinary landscapes and rich cultural history. The department serves its visitors and all Oregonians through its properties and programs, and recognizes that the state's resilience and beauty are strengthened by its diverse population. Oregon State Parks are public spaces where all are welcome. We value and serve everyone, and we are committed to providing safe and equitable access to state parks and agency programs. The department will not tolerate racism, harassment, discrimination or intimidation in any form.

Your New Role

As a Permanent, full-time, Business Operations Supervisor 2, you will provide strategic leadership and oversight for OPRD's frontline customer service team. In this role, you will ensure the effective delivery, efficiency, and continual improvement of agency-wide support and call center services. Your responsibilities will include supervising staff, managing performance, guiding training and development, overseeing budgets, and maintaining high service quality aligned with agency goals.

You will deliver essential operational and administrative support to central office managers and employees, while ensuring the Information Call Center operates in an inclusive, customer-focused, and efficient manner. This position also coordinates backup support across multiple agency sections and divisions, including direct assistance to the Director, Executive Team, and Commission. Additionally, you will lead day-to-day operations, drive continuous improvement initiatives, and manage the call center platform contract, policies, and system enhancements.

For a complete review of the position and responsibilities please click here.

This position has the potential for hybrid-remote work; however, travel expenses to Salem for required in-person duties are not reimbursed.

What's in it for you:

An exciting opportunity to help millions of visitors connect with the top state parks across America; working alongside a dedicated, skilled, and passionate team of professionals. Additional benefits include:

  • Work/life balance, 11 paid holidays a year, and a competitive benefits package
  • Advancement and learning opportunities that will help grow your career with the State of Oregon.
Minimum Qualifications:
  • Four years of lead work, supervision, or progressively related experience;
OR
  • one year of related experience and a bachelor's degree in a related field.
Special Requirements:
  • To be hired, a criminal record and driving record check must be completed that meets OPRD Criteria at the time of hire, and throughout employment while also maintaining a valid driver's license.
Desired Attributes:
  • Demonstrated success in training, motivating, assigning and evaluating work, disciplining, and coaching.
  • Experience recognizing, addressing, and managing conflict in a business or professional setting.
  • Experience making decisions related to workflow, priorities, and assignments.
  • Experience managing operations, projects, or teams.
  • Experience providing proactive, efficient customer service.
  • Experience managing a phone call center.
  • Proficiency with word processing, spreadsheets, databases, and electronic file management.
  • Experience evaluating statutory, rule, or system changes to ensure rules, processes, or procedures are compliant and meet all necessary requirements.
  • Skill presenting information clearly and logically, both orally and in writing.
How to Apply:

Applications will be reviewed for minimum qualifications and desired attributes listed above, consistency of information, and professional communication.

A resume and cover letter are REQUIRED for this posting. Failure to provide may remove your application from consideration.
  • Use the "My Experience" section in your Workday candidate profile to provide a detailed overview of your work history, experience, and skills, demonstrating how you meet the minimum qualifications and any of the desired attributes listed above. What You Need to Know to Get the Job
  • The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire. Please see the link here to our Pay Equity Project
  • External Applicants: Click on the "Apply" link and submit your application. View this video or this knowledge article for assistance.
  • Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this knowledge article for help.
  • Veterans: We value the dedication of Veterans! Take advantage of Veterans' Preference by submitting the required documentation at time of application. The requirements can be found on the Veterans' Resources page under "Qualifying for Veterans' Preference".
  • After applying, log in to your Workday account (application site) to see if you have any pending tasks or actions that need to be completed before the announcement closes. Save a copy of this job announcement for your reference.
Additional Information:
  • This position is management service and not represented by a union.
  • This announcement may be used to fill future vacancies as they occur.
  • Oregon Parks & Recreation Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Justice Form I-9, confirming authorization to work in the United States. Oregon Parks and Recreation Department uses E-Verify to confirm that applicants are authorized to work in the United States.
Contact Information:
  • For questions about this position, contact hiring supervisor: Katie Gauthier, Katie.Gauthier@oprd.oregon.gov.
  • For questions on application process, email: OPRD.Recruiting@oprd.oregon.gov.
  • Follow Oregon Parks & Recreation Departmenton
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Oregon Parks and Recreation Department is an equal opportunity, affirmative action employer, committed to diversity.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

About the Company

S

State of Oregon

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