Apex Programming Language, Best Practices, Communication Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer Training, Detail Oriented, Meet Sales Quota, On Site Support, Organizational Skills, Record Keeping, Revenue Growth, Sales, Sales Support, Service Delivery, Up-Selling
- 401(k)
- 401(k) matching
- Bonus based on performance
- Paid time off
Customer Service & Sales Representative
Location: Apex, NC
Compensation: Salary + Commission
Position Overview
We are seeking a motivated and knowledgeable Customer Service & Sales Representative to join our team in Apex, NC. This role combines customer support and sales responsibilities, with a focus on helping homeowners make informed decisions about lawn care services. The ideal candidate has experience in the lawn care industry and understands fertilization programs, weed control, turf health, and seasonal treatments specific to North Carolina lawns.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Educate customers on lawn care programs, treatments, and service options
- Generate new sales and upsell existing customers
- Follow up on leads and prepare service quotes
- Address customer concerns and ensure high satisfaction
- Maintain accurate records in CRM system
- Coordinate with field technicians to ensure quality service delivery
- Stay current on regional lawn care best practices and seasonal needs
Qualifications
- Previous experience in customer service and/or sales
- Working knowledge of lawn care, turf management, fertilization, and weed control
- Strong communication and relationship-building skills
- Self-motivated with the ability to meet sales goals
- Organized and detail-oriented
- Basic computer skills
Preferred Qualifications
- Experience with residential lawn care programs
- Familiarity with CRM software
- Knowledge of warm and cool season grasses common in North Carolina
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.