Customer Service and Retention Specialist

Matt North - Farmers Agency

Overland Park, KS

JOB DETAILS
SALARY
$32,000–$36,000 Per Year
LOCATION
Overland Park, KS
POSTED
5 days ago

Are you looking for an entry level job that pays well and helps you build a career??

With the opportunity of advancement?

If so, keep reading!


Here at Matt North Insurance Agency, we are an ever-growing achievement club agency, a top 5% agency.


If you are even more interested continue on!

This entry-level position is going to be for someone who is a self-starter and looking to build a strong professional foundation. You need to be motivated, coachable and driven to develop your professional skills.


Why join the Matt North Insurance Agency Team?


We are current and previous members of Toppers Club and Presidents Council. We are continuously growing and building our team. We believe in helping our team succeed, personally, professionally and financially


Salary Range: $32000.00 - $36000.00 per year


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities

What you will be doing:

1.Answer client questions about their policies (auto, home, etc.)

2.Help customers make changes to coverage or update their information

3.Process policy renewals, payments, and basic paperwork

4.Work with insurance carriers to resolve issues

5.Explain coverage in a simple, easy-to-understand way

6.Instilling trust with clients, building relationships



Requirements

Qualifications for Customer Service and Retention

-Strong verbal and written communication skills

-Professional, friendly, and patient demeanor

-Ability to explain complex information in simple terms

-Ability to de-escalate customer situations

-Learning how to handle cancellations or I want to shop around conversations

-Attention to detail and accuracy

-Ability to cross-sell or round out accounts (bundling policies, adding coverage)

-Comfortable with email, data entry, and multitasking

-Strong time management and ability to prioritize tasks

-Reliable, dependable and consistent


Benefits:


  • Health Insurance
  • Very competitive base salary
  • Very competitive commission structure
  • Business/Leadership Courses available
  • Bonus incentive based on individual/agency performance
  • Paid time off personal and holidays
  • Career growth/advancement development
  • Training/coaching provided


FAQs


1.Do I have to be licensed?

To be considered for the job no. You will be required to obtain licensing in order to start your position officially. ( We help with this)


2.Is prior insurance sales experience required?


No, We will provide all the training necessary to be successful in this career.


3.What type of training will I receive?


We invest in our team! We provide the industry leading, award winning product training. This training narrows the focus to maximize your position.


4.What can I expect to earn?


  • Salary range is $32,000 to $36,000 annually
  • Bonuses/Commission range is $10,000 to $20,000 annually
  • Benefits begin after 90 days
  • Paid days off accrue each month. 1 per month during 1st year


About the Company

M

Matt North - Farmers Agency