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Customer Service and Order Entry

Multi-Lab LLC

SPRING LAKE, MI

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JOB DETAILS
SKILLS
Communication Skills, Corporate Compliance, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Maintain Compliance, Manufacturing, Metal Manufacturing, Microsoft Office, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Project Tracking, Purchase Orders, Sales, Team Player, Time Management, Vision Plan, Writing Skills
LOCATION
SPRING LAKE, MI
POSTED
29 days ago

Customer Service and Order Entry 

MLC Manufacturing
Spring Lake, Michigan
Full-Time | 1st Shift (6:00am – 4:30pm, Monday–Thursday)


MLC Manufacturing is a growing sheet metal fabrication company seeking a reliable, organized, and customer-focused individual to join our team on 1st Shift. This position plays a critical role in supporting customers and ensuring accurate order processing within our manufacturing environment.


We are looking for someone who thrives in a fast-paced setting, communicates professionally, and pays close attention to detail.


Position Overview


The Customer Service & Order Entry team member is responsible for managing customer communication, entering and processing orders accurately, coordinating with internal departments, and ensuring a smooth flow of information from quote to production.


This role works closely with sales, production, shipping, and management to ensure customer expectations are met.


Key Responsibilities


Customer Service


  • Serve as the primary point of contact for customers via phone and email

  • Respond to customer inquiries regarding quotes, order status, lead times, pricing, and delivery

  • Provide professional, prompt, and accurate communication

  • Build and maintain strong customer relationships

  • Resolve customer concerns in a timely and courteous manner

Order Entry & Processing


  • Accurately enter customer purchase orders into ERP/software system

  • Verify pricing, quantities, material specifications, and due dates

  • Review drawings and part revisions for accuracy

  • Coordinate with estimating and production to confirm feasibility and timelines

  • Issue order confirmations to customers

  • Process order changes, revisions, and cancellations

Production Coordination


  • Communicate customer requirements to production team

  • Ensure jobs are released properly to the floor

  • Track open orders and monitor progress

  • Assist in prioritizing jobs based on customer deadlines

  • Work with shipping to coordinate delivery schedules

Administrative & Documentation


  • Maintain organized digital and physical job files

  • Track revisions and maintain accurate documentation

  • Assist with quoting follow-ups

  • Support management with reports and order tracking

  • Ensure compliance with company procedures

Qualifications


  • Previous customer service experience (manufacturing environment preferred)

  • Order entry experience strongly preferred

  • Strong attention to detail and accuracy

  • Ability to read basic manufacturing drawings (preferred but not required)

  • Comfortable working with ERP/MRP systems and Microsoft Office

  • Strong written and verbal communication skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Team-oriented mindset

What We’re Looking For


  • Professional and dependable

  • Organized and process-driven

  • Strong problem-solving skills

  • Positive attitude and willingness to learn

  • Ability to work independently while supporting a team

What We Offer


  • Full-time, stable employment

  • 4-day work week (Monday–Thursday)

  • Competitive compensation (based on experience)

  • Health, dental, and vision insurance

  • 401(k)

  • Paid time off


About the Company

M

Multi-Lab LLC