Customer Service and Membership Assistant

Department: Continuing and Professional Education Classification: Office Specialist 2 Appointment Type and Duration: Regular, Ongoing Salary: $19.36-$28.75/hr; commensurate with experience FTE: 1.0

Review of Applications Begins: March 22, 2026; open until filled.

Special Instructions to Applicants Please submit a resume with your application, ensuring a complete work history that demonstrates how you meet the minimum qualifications for this position.

Department Summary University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be an admitted student at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.

Through CPEs mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways:

• First, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing);
• Second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees).

Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Office of the Provost.

Position Summary The purpose of this position is to support the delivery of customer service and membership related services as part of the Customer Service team for Conference Services. This role provides direct customer and member support across multiple service channels and assists with information management, coordination, and administrative processes related to membership and event services.

The Customer Service and Membership Assistant supports membership and event customer service operations by following established procedures, protocols, and documentation developed by program leadership. This position responds to customer service inquiries, assists with the dissemination of event and membership information, supports database and record management, and escalates complex issues in accordance with defined escalation processes. This position provides administrative and coordination support for membership and event services in collaboration with internal teams and external partners.

Duties may include:

• Assisting with event registration systems
• Maintaining data accuracy
• Supporting reporting and documentation efforts
• Contributing to service quality through accurate recordkeeping and issue tracking

The Customer Service and Membership Assistant maintains an 8:00 A.M. to 5:00 P.M. work schedule and will work extended hours during events as needed. This position reports to the Customer Knowledge Manager.

Minimum Requirements

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
• An Associates degree in Office Occupations or Office Technology; OR
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Professional Competencies

• Excellent customer service skills
• Ability to communicate effectively with individuals from diverse backgrounds and cultures
• Strong organizational skills and detail orientation
• High level of interpersonal skills to handle sensitive and confidential situations appropriately, maintaining confidentiality when necessary
• Fluency in using web-driven database systems and managing records

Preferred Qualifications

• Bachelors Degree
• One year of experience in events and meetings or membership related customer service
• Experience with Aptify, SalesForce or other membership platforms
• Experience in handling customer service escalations
• Experience training and organizing the work of others

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here.

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