Customer Service Analyst

The Intersect Group

Atlanta, GA

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JOB DETAILS

SALARY

$25–$40 Per Hour

SKILLS

Analysis Skills, Automotive Industry, Automotive Manufacturing, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Data Analysis, Data Cleaning, Data Sets, Data Visualization Tools, Detail Oriented, Establish Priorities, Follow Through, Inside Sales, Leadership, Network Support, Partner Sales, Pivot Tables, Power BI, Problem Solving Skills, Process Improvement, Sales Operations, Systems Administration/Management, Time Management, Trend Analysis

LOCATION

Atlanta, GA

POSTED

8 days ago

Customer Service Analyst / Excel Expert
Location: Atlanta, GA / Local candidates only
Pay Rate: Competitive hourly rate based on experience
Compensation: $25-40 per hour
Type: Contract, 6 Months

Company Overview
At The Intersect Group, we partner with a global organization operating within the automotive and mobility sector, supporting a nationwide network of business partners. This company is recognized for its commitment to operational excellence, service quality, and data driven decision making. The U.S. headquarters environment offers exposure to large scale operations, cross functional collaboration, and continuous process improvement within a highly recognized industry leader.

Role Summary
The Customer Service Analyst supports a high volume of external partner inquiries while providing analytical insight to improve service processes and reporting. This role balances customer facing responsibilities with data analysis, serving as a key connector between dealership partners and internal sales operations.

The analyst will manage assigned regional inquiries, ensure timely issue resolution, and analyze inquiry trends using Excel to support leadership reporting and future system enhancements. This position is ideal for someone who enjoys problem solving, data analysis, and delivering a strong customer experience in a fast paced environment.

Key Responsibilities
Serve as a primary point of contact for external partners via phone and email
Manage and respond to a high volume of inbound inquiries with accuracy and professionalism
Provide timely information while maintaining a positive customer experience
Escalate complex issues appropriately and ensure follow up through resolution
Analyze inquiry data to identify trends, volumes, and recurring issues
Create and maintain trackers, reports, and summaries for leadership review
Support data cleanup and preparation for an upcoming system upgrade
Work with large data sets using Excel to streamline reporting and insights

Key Requirements
Prior experience in customer service, operations support, or analyst roles
Strong ability to manage and prioritize a large volume of inquiries
Advanced Excel skills, including pivot tables, lookups, and formulas
Analytical mindset with high attention to detail
Comfort working in legacy or older system environments
Professional communication skills for interaction with external partners
Strong work ethic, adaptability, and positive attitude

Pluses
Experience within the automotive or manufacturing industry
 Exposure to Power BI or other data visualization tools

Call to Action
If you are a customer focused analyst who thrives in a data driven, high volume environment, we encourage you to apply today. Submit your resume and contact information to The Intersect Group for immediate consideration.

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006