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Customer Service Agent - Participant Recruitment

Altasciences

Overland Park, KS

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JOB DETAILS
SKILLS
Clinical Information, Clinical Practices/Protocols, Clinical Trial, Communication Skills, Customer Relations, Customer Service Evaluation, Customer Support/Service, Dental Insurance, Diversity, Drug Manufacturing, Drug Therapy, Employee Assistance Plan, Employee Retention, English Language, French Language, GCP (Good Clinical Practices), High School Diploma, Incentive Programs, Internet Application, Medical Records, Performance Reviews, Problem Solving Skills, Research Protocols, Software Administration, Staff Development, Standard Operating Procedures (SOP), Team Player, Telehealth, Training Program, Training/Teaching, Vision Plan, Volunteer Management, Web Forms
LOCATION
Overland Park, KS
POSTED
1 day ago
Your New Company!
At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you're a recent college graduate or seeking your next career opportunity, it's time to discover your future at Altasciences.

We are better together and together We Are Altasciences.

About The Role
The Participant Recruitment Agent will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Participant Recruitment Agent will ensure all tasks performed are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

What You'll Do Here
• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Maintain and advocate a high level of customer service and quality within the department.
• Review and understand all assigned actively enrolling studies.
• Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
• Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
• Schedule screening and/or other clinical trial related appointments.
• Update participant management software with volunteer demographics and medical history.
• May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
• Strive to achieve study recruitment targets and departmental objectives.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.

What You'll Need to Succeed
• High School Diploma or GED required; college degree and related work experience preferred.
• Good Communication (French and English for Montreal location), customer service focused, able to work in fast-paced environment.

What We Offer

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences' Benefits Package Includes:
  • Health/Dental/Vision Insurance Plans
  • 401(k)/RRSP with Employer Match
  • Paid Vacation and Holidays
  • Paid Sick and Bereavement Leave
  • Employee Assistance & Telehealth Programs
Altasciences' Incentive Programs Include:
  • Training & Development Programs
  • Employee Referral Bonus Program
  • Annual Performance Review


#LI-TN1

MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

About the Company

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Altasciences

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