CUSTOMER SERVICE AGENT

JOB SUMMARY: Under the supervision of RFC Membership and Customer Service Supervisor or the RFC Manager. To be knowledgeable in all aspects of RFC operations and provide "outstanding" customer service. Perform extensive data entry. Should be able to record and relate details verbally and in written form. Must be able to deal with emergency situations. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".

ESSENTIAL JOB RESPONSIBILITIES:

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Greet members and guests as they enter and exit the facility
• Ability to multi-task.
• Responsible for accurately processing all computer transactions in a timely manner
• Answer all telephone calls within three rings and properly direct all messages
• Is knowledgeable of all club activities/programs and able to inform all members and guests of such
• Must be able to enforce all policies, rules and regulations.
• After training, should be competent in the park districts software programs.
• Work a minimum of two shifts each week.
• Have a clean, neat appearance at all times. Must wear Club uniform.
• Assist co-workers in all areas of RFC when needed.
• Discuss club member concerns with RFC Membership and Customer Service Supervisor or the RFC Manager.
• Handle an accident/incident; and complete Accident/Incident form.
• Become familiar with park district facilities and activities offered by the park district.
• Attend scheduled Welcome Center meetings.
• Ability to give tours and assist with selling memberships.
• Support the Membership and Customer Service Supervisor with facility and locker rentals.
• Support the Membership and Customer Service Supervisor by contacting customers regarding outstanding balances, payment options, and deadlines, accurately documenting all interactions, and maintaining confidentiality while delivering high-quality customer service.
• Adheres to the policies and procedures as outlined in the Safety Manual, Policy & Procedure handbook and Employee Manual.
• Other related job duties as assigned.

COGNITIVE SKILLS REQUIRED:

• Ability to provide great customer service, make decisions, multi-task, solve problems, handle emergencies, remember park district features, policies, and be able to relate them to members.

JOB SKILLS AND QUALIFICATIONS:

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Clerical skills.
• Bookkeeping experience.
• Basic computer skills.

EDUCATION AND TRAINING:

• High school diploma.
• A minimum of 18 years of age.
• Background in basic bookkeeping and computer skills.

PHYSICAL REQUIREMENTS:

STANDING: Essential for entire shift

SITTING: Minimal

WALKING: As needed

LIFTING: Up to 25lbs

STOOPING: Frequent

REACHING: Frequent

CLIMBING: N/A

VERBAL: Essential

VISION: Essential

Part-Time Benefits:

• Discounted individual fitness membership at Racquet Fitness Center
• Discounted golf fees and driving range tokens at Coyote Run
• Individual admission to open skate at H-F Ice Arena
• Individual Lions pool pass
• 20% off (1) facility rental/year
• 20% off birthday party package for child(ren)
• 20% off program fees
• Irons Oaks ropes course & climbing tower
• Individual ski rental at Irons Oaks (cross-country skiing)
• 457 Retirement Plan
• Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year).
• Additional benefits for facility employees only.
• Paid CPR/AED training and certification
• Paid Leave Time Off