Customer Service Agent, Benefits - Lakeland

Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support). Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years of professional experience in an office environment involving customer or employee account transactions (e.g., insurance, healthcare, retirement plans, banking/financial or HR support)
• Excellent verbal and written communication skills
• Analytical reasoning and problem-solving skills
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Situational awareness, customer focus and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and organizational skills

Preferred Qualifications

• Associate or bachelor’s degree in a related field
• Bilingual or multilingual abilities
• Two years’ experience in a high-volume call center environment
• Familiarity with benefits-specific regulations and compliance standards
• The ability to interpret information.

Benefits Administration