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Customer Service & Accounting Admin

Welders Supply of Louisville

Louisville, KY

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Support/Service, Data Entry, Dental Insurance, Document Scanners, Documentation, Field Sales, Health Insurance, High School Diploma, Inside Sales, Multitasking, Office Equipment, Online Communications, Order Delivery, Order Processing, Physical Demands, Presentation/Verbal Skills, Printers, Process Development, Process Improvement, Team Player, Telephone Skills, Time Management, Transportation Routing, Vision Plan, Welding, Writing Skills
LOCATION
Louisville, KY
POSTED
1 day ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

JOB SUMMARY: The Customer Service & Accounting Admin provides professional customer service and administrative assistance throughout the organization. This position serves as a primary point of contact for incoming calls and customer inquiries while also supporting accounting administrative functions. This role helps ensure customer communication is handled promptly and professionally and daily office related tasks are completed in a timely manner.

Accountabilities

- Customer Support
  •  Answer incoming calls promptly and professionally.
  • Provide a helpful, courteous, and efficient experience for customers, vendors, and employees.
  • Direct callers to the appropriate department or team member.
  • Take accurate messages when needed and ensure they are communicated to the appropriate person or department.
  • Respond to customer inquiries by phone, email, or online communication as assigned.
  •  Provide basic customer assistance when possible, including general company information, order status direction, account routing, and department contact guidance.
  • Assist with routine customer questions or concerns in a timely and professional manner.
  • Escalate customer complaints, account concerns, or service issues to the appropriate department or manager.
- Order Entry & Administrative Support
  • Enter orders prepared by Inside Sales and, when needed, Outside Sales into TIMS accurately and timely.
  • Review order and customer information for accuracy and completeness before processing.
  • Identify and flag account issues, including past-due balances, incorrect account numbers, missing information, or unclear customer details.
  •  Run scheduled orders to support order flow and daily processing efficiency.
  • Add notes to customer files to support accurate recordkeeping and communication between departments.
  • Assist with customer account documentation, account notes, and routine record updates.
  • Organize, scan, file, and route invoices, delivery tickets, customer documents, material certifications, and other business records.
  •  Help ensure documents are complete, accurate, and routed to the correct person or department.
  • Gather backup documentation for customer account questions, invoice questions, or order-related follow-up as assigned.
  • Assist with preparing or organizing customer statements, invoice copies, receipts, or account documentation as needed.
  • Support special projects, process improvements, and administrative assignments as needed.
Required Skills & Abilities


  • Excellent customer service and professional phone etiquette.
  • Strong verbal and written communication skills.
  • Ability to multitask while maintaining accuracy and professionalism.
  • Strong data entry skills.
  •  Basic computer proficiency, including email, data entry, scanning, filing, and use of office equipment.
  • Ability to follow established processes and ask questions when clarification is needed.
  • Dependable, professional, and team-oriented.
  • Ability to handle confidential customer and company information appropriately.
  • Basic understanding of customer accounts, invoices, COD accounts, and open account customers preferred.
Education & Experience


  • High school diploma or equivalent required.
  • One or more years of customer service, administrative support, receptionist, office support, accounting support, or related experience preferred.
  • Experience with order entry, delivery paperwork, customer account records, invoicing support, or distribution office processes preferred.
  • Knowledge or experience in the welding equipment, industrial gas, specialty gas, or distribution industry is a plus.
Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Regular use of phone, computer, printer, scanner, and other standard office equipment.
  • Must be able to communicate clearly by phone, email, and in person.
  • May occasionally need to retrieve, organize, or move files, paperwork, or office materials.





About the Company

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Welders Supply of Louisville