Analysis Skills, Computer Software, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Logistics, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Problem Solving Skills, Record Keeping, Sales, Team Player, Time Management
Customer Service Account Representative
Dixie Pulp & Paper, Inc. is in need of a Customer Service / Account Representative for our Tuscaloosa, AL Home Office location. This position is not a sales position or a call-center type role. It involves assisting / managing specific customer andsupplier accounts that have already been secured by the sales team.
Responsibilities to Include, but Not Limited to:
- Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
- Highly developed sense of integrity and commitment to customer satisfaction
- Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL's, etc.…
- Understand and carry out oral and written instructions
- Prepare various customer reports, memo's, letters as needed
- Inspect and Analyze documents and correspondence for accuracy and follow up needed
- Keep records of customer interactions and transactions
- Record details of inquiries, comments, complaints and actions taken
- Maintain customer/supplier databases
- Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
- Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
- Completes work in an accurate and thorough manner
- Utilize computer and various software packages (Cietrade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
- Possess a strong work ethic and team player mentality
Experience
- 3 to 5 years office work experience in a service or logistics related industry is preferred
- Strong decision making and analytical abilities
- Strong detail orientation and communication / listening skills
- Strong organizational skills to manage workflow and time
- Has a pleasant, patient, friendly, and can-do attitude
- Paper background is a plus
Compensation
Competitive base salary commensurate on experience
Benefits include Medical, Dental, Vision and Life Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401k, plus other office perks
Dixie Pulp & Paper, Inc. is an Equal Opportunity Employer
All candidates must pass a background screen
T
The Chamber of Commerce of West Alabama