Customer Service Account Representative - French Speaking

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Customer Service Account Representative - French Speaking

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Location

Amsterdam, The Netherlands

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

We make a difference - and you can too.

For over 50 years, Intralox has helped customers around the world achieve their goals with innovative conveyance technology and an uncompromising commitment to service. We pioneered modular plastic belting and continue to set the industry standard through continuous improvement, mutual trust, and empowered, self-managed teams.

About the Role

As our new Customer Service Account Representative, you'll elevate the customer experience and ensure our clients receive world‑class service. You'll have the freedom to shape your work, make decisions, and build meaningful customer relationships.

The role is based in our EMEA Headquarters in Hoofddorp, The Netherlands.

Job Responsibilities and Requirements

What You'll Do

• Deliver high-quality service to B2B customers
• Manage orders, provide technical support, and respond to inquiries
• Co-manage accounts and support business development
• Identify customer needs and offer value-added solutions
• Maintain our high service standards and customer satisfaction levels

What's In It for You

• A chance to grow your international experience
• Quarterly and annual customer service incentive programs
• An inspiring, collaborative work environment built on ideas, teamwork & ownership
• Opportunities to invest in your professional development
• Competitive benefits, including:
• 25 vacation days + 6 ATV days
• Excellent secondary benefits, including mobility card, pension, generous health insurance contribution, and life insurance

Who You Are

You're a proactive, positive team player who goes the extra mile for customers. You thrive in a fast-paced environment and enjoy solving challenges quickly and effectively.

You also bring:

• Business-level fluency in French, English. An additional European language is a plus.
• Minimum 3 years of B2B commercial experience, preferably in a customer support role
• Technical affinity, curiosity, and the ability to learn fast

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

LinkedIn Recruiter

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Laitram and its subsidiaries are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or protected veteran status. Click here to view information on your protections under U.S. Federal Law.

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If you need reasonable accommodation to complete any part of our application process, including the use of this website, please contact our team at TalentAcquisition@intralox.com