Accounting, Aerospace and Defense, Antenna, CRT (Cathode Ray Tube) Displays, Communication Skills, Consumer Electronics, Contract Management, Customer Service Management, Customer Support/Service, Demand Forecasting/Planning, Detail Oriented, Distribution Channel, Electrical Components, Electronic Data Interchange (EDI), Electronic Engineering, Electronics Manufacturing, Field Sales, Inside Sales, Internet of Things, Manufacturing, Military, Order Processing, Pricing, Regional Sales, Reporting Skills, Sales, Sales Management
Customer Service Account Manager
About KYOCERA AVX
KYOCERA AVX is a leading global manufacturer of advanced electronic components engineered to accelerate technological innovation and build a better future. As a wholly owned subsidiary of KYOCERA Corporation structured to capitalize on shared resources and technical expertise, KYOCERA AVX has an expansive global footprint comprised of several dozen research, development, and manufacturing facilities spanning more than 15 countries and staffed with talented personnel dedicated to innovation, component quality, customer service, and enabling a brighter future through technology.
KYOCERA AVX designs, develops, manufactures, and supplies advanced capacitors, antennas, connectors, circuit protection and timing devices, sensors, controls, filters, fuses, diodes, resistors, couplers, and inductors optimized for employment in the international 5G, IoT, aerospace, automotive, consumer electronics, industrial, medical, and military markets.
Customer Service Account Manager
- Full Time
- 1 Avx Blvd, Fountain Inn, SC 29644, USA
- With Professional Experience
- 5/7/26
PRIMARY FUNCTION:
With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.
DUTIES & RESPONSIBILITIES:
- Build relationships with representatives, distributors and customers.
- Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
- Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
- Prepare, review and disposition customer returns within specified time period.
- Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
- Provide delivery information on new and existing orders, offering accurate potential part substitutions.
- Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.
- Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time.
- Prepare and participate in customer visits for related accounts as required.
- Compile information necessary to provide reports as required by customer and/or management.
- Notify or inform supervisor and management on problems and opportunities via activity reports.
- Train representatives, distributors and customers on KAVX system, policies, procedures, etc.
- Monitor and report on customer forecast, demand pull and consignment functions.
- Monitor distribution inventory within KAVX guidelines.
- Monitor contract pricing online as well as reports generated by pricing discrepancies.
- Verify ship and debits in conjunction with the accounting department.
PREFERRED QUALIFICATIONS:
- 4 year Bachelor's degree preferred, or Associate's degree with relevant experience.
- Possess strong communication skills with internal personnel, sales representatives and customer required.
- Foster good business relations using excellent telephone and email etiquette.
- Must be detail oriented and have the ability to function under pressure in an ever-changing environment.
- Work overtime as required.
EEO Statement:
Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.
contact person
Scott Seation
Apply online
Share this job
Imprint | Data privacy
Powered by softgarden