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Customer Service - Account Executive

Englewood Lab, Inc.

Totowa, NJ

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Develop and Maintain Customers, Documentation, ERP (Enterprise Resource Planning), International Sales, Inventory Levels, Inventory Reports, Leadership, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Order Processing, Order/Customer Fulfillment, Organizational Skills, Pricing, Problem Solving Skills, Process Improvement, Risk Management, Sales Management, Sales Support, Status Reports, Team Player, Time Management
LOCATION
Totowa, NJ
POSTED
21 days ago
Title: Account Executive
Reports to: Vice President of Global Sales
Department: Global Sales – Customer Service

Responsibility Summary:
The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.

Responsibilities:
The Account Executive is responsible for supporting the Customer Service department through a variety of tasks, including:
  • Support assigned accounts and maintain regular communication with customers using PO trackers.
  • Respond to customer inquiries and provide updates on order status, timelines, and deliverables.
  • Escalate issues or risks to management as needed.
  • Monitor and facilitate the release of materials and finished goods to meet committed delivery dates.
  • Coordinate batch/work order requirements with the Planning Department on a weekly basis.
  • Ensure accuracy of customer orders, data entry, and documentation.
  • Issue monthly MRP reports to customers supplying components.
  • Issue Monthly Excess Inventory Reports as required.
  • Assist in preparing monthly status reports for Customer Service leadership.
  • Provide pricing to customers for ancillary services as needed.
  • Initiate pricing requests and follow up to ensure completion.
  • Maintain and update customer portals and internal systems.
  • Work with internal teams including Planning, Production, and Quality to support order execution.
  • Attend Gate Review meetings and Line Trials as required.
  • Support process improvements and departmental initiatives.
  • Perform other duties as assigned by manager.

Qualifications / Skills:
  • Bachelor’s degree in Business or related field preferred.
  • 3–8 years of experience in customer service, account coordination, or sales support in a manufacturing environment.
  • Strong organizational and communication skills.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Basic analytical and problem-solving skills.
  • Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
  • Experience with ERP/MRP systems is a plus.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Ability to lift and carry up to 10–15 pounds.

Compensation & Benefits: 
The approximate pay range for this position is $ 70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities. 

The benefit package includes: 
  • Medical, Dental, Vision
  • Life/AD&D Insurance
  • Paid Time Off (PTO)
  • Special Paid Leave for employees’ personal events
  • Company Paid Holidays
  • 401(k) with employer match
  • Year-End Gift

 

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About the Company

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Englewood Lab, Inc.