Communication Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Field Sales, High School Diploma, Logistics, Maintain Compliance, Microsoft Office, Order Processing, Organizational Skills, Post-Sales, Pre-Sales, Production Management, Sales, Sales Support, Telephone Skills
The Customer Service Account Coordinator provides exceptional customer support, collaborates with internal teams, and supports the outside sales force from pre-sale to post-sale.
- Responds promptly to inbound calls and emails from customers and sales staff, offering inventory info and reserving stock.
- Processes customer orders accurately and manages production requests for out-of-stock or custom items.
- Maintains positive relationships with customers and sales reps, while coordinating with internal departments to resolve inquiries.
- Ensures compliance with company policies, stays updated on products and procedures, and maintains reliable attendance.
- Requires on-site work with potential remote flexibility after training, and may involve limited travel.
Qualifications include a high school diploma (associate's or higher preferred), customer service experience, strong communication, organization skills, and proficiency in Microsoft Office. Knowledge of logistics or CRM systems is a plus. The role offers standard business hours, with background checks and a welcoming, team-oriented environment.