Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Enterprise Job Description:
This role is responsible for owning process design and end to end project delivery for key SCCS initiatives including Enterprise referral strategies. Responsibilities include translating business needs into defined processes, requirements, and execution plans; partnering with Market Growth & Collaboration leadership team, Finance, Technology, and Data teams; ensuring delivery against committed timelines; and supporting readiness, communications, and governance routines.
Key responsibilities include:
• Design and document current state and future state business processes, workflows, controls, and roles for Market Growth & Collaboration capabilities
• Translate business process designs into clear business and functional requirements, acceptance criteria, and delivery plans
• Own project planning, execution, dependency management, risk management, and status reporting for in-year and year-over-year initiatives
• Coordinate cross functional partners including Finance, Technology, Data, Risk, Operations, and LOB stakeholders
• Manage readiness activities including communications, training coordination, rollout planning, and post launch support
• Support governance routines, leadership forums, and executive updates aligned to introductions strategy
• Create executive ready materials and documentation to clearly communicate progress, risks, and decisions
Required Qualifications:
• 5+ years of experience in process design, project management, program management, or business transformation with a focus in Financial Center and/or Contact Center
• Foundational understanding Market Growth and Collaboration organization with knowledge of how enterprise partnerships contribute to the company's success
• Demonstrated experience delivering complex, cross functional initiatives from planning through execution
• Strong understanding of end to end initiative lifecycle, including planning, delivery, governance, and controls
• Ability to translate business needs into documented processes, requirements, and execution plans
• Strong verbal and written communication skills, including experience creating executive level materials
• Proficiency in PowerPoint and Excel; ability to learn additional tools and systems as required
• Detail oriented, highly organized, and able to manage multiple concurrent priorities
• Self-starter with the ability to operate effectively in a fast paced, ambiguous environments
Desired Qualifications:
• Experience supporting enterprise platforms, workflow tools, or performance management solutions
• Project management and facilitation experience across executive stakeholders and multiple lines of business
• Familiarity with regulated environments and governance frameworks
• Strong analytical, problem solving, negotiation, and influencing skills
• Ability to balance strategic thinking with hands on execution
Skills:
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40