Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Facilities Management, Fitness, Institute of Management Accountants (IMA), Leadership, Mentoring, Resolve Customer Issues, Retail, Sales, Training/Teaching
LOCATION
West Boylston, MA
POSTED
30+ days ago
Benefits:
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Front Desk Team Member — Career Track to Management Integrated Martial Arts (IMA Worcester) | Worcester, MA Part-Time / Full-Time • $15–$18/hr + commission The Opportunity This isn't a typical front desk job — it's the first step on a defined path to management at a growing martial arts and fitness brand. We promote from within: Front Desk Assistant Manager General Manager. If you're driven, great with people, and want a real career (not just a shift), keep reading. What You'll Do Member Experience Greet members and guests, build real relationships, and own the energy at the front desk. Handle scheduling, account questions, and anything that keeps members happy and engaged. Sales & Lead Conversion Respond fast to leads by phone, text, and email. Run facility tours, present our programs with confidence, and convert prospects into trial members — then trials into long-term members. Consistent follow-up is the job. Operations Keep the front desk and lobby sharp. Support opening and closing, process memberships and retail transactions accurately, and help with daily admin and reporting. Who We're Looking For
Strong communicator who actually likes people
Positive, high-energy, professional
Comfortable with sales conversations
Reliable, punctual, detail-oriented
Can juggle multiple things in a fast-paced environment
Bonus: Background in fitness, martial arts, sales, or customer service — and a personal passion for any of the above. What You Get
$15–$18/hr + commission on memberships and conversions
Free all-access membership — BJJ, Muay Thai, MMA, Wrestling, Kali, Karate, and IMA FIT (Strength & Conditioning)
Flexible scheduling
Direct mentorship from leadership
A clear, real path to Assistant Manager and General Manager roles
About IMA IMA Worcester is a premier martial arts and fitness facility with BJJ, Muay Thai, MMA, Wrestling, Karate, and Strength & Conditioning all under one roof. We're building a community grounded in discipline, growth, and excellence — and we're hiring people who want to grow with us. Apply Email Info@imaworcester.com Subject line: Front Desk Application – Alan Cheng