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Customer Sales and Reactivation Specialist

Vivint

Lindon, UT

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JOB DETAILS
SALARY
LOCATION
Lindon, UT
POSTED
30+ days ago
Welcome to the intersection of energy and home services. At NRG/Vivint, we’re driven by our passion to create a smarter, cleaner and more connected future.


Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.


Ready to kickstart your sales career with a nationally recognized leader in smart home technology? Join Vivint's Sales Concierge Team —where we connect with existing customers to deliver upgraded solutions, innovative products, and unbeatable savings.


A Day in the Life:


Our sales representatives make outbound phone calls to our customers who have been cancelled for more than 90 days and for up to 18 months. We extend exclusive offers to sign back up with Vivint in a variety of ways. Successful Sales Representatives determine customer needs and provide a white-glove experience from sales to installation while balancing the customer experience and correcting the reason that they cancelled in the first place.


Why You’ll Love It Here:


+ Monday–Friday schedule (No weekends!)

+ $16/hour + uncapped commission (Avg performers ear $65k+)

+ Paid 3-week training to help you ramp up fast - earn commission starting your 3rd week!

+ Fun, supportive, and team-oriented sales culture

+ Work with motivated, growth-minded teammates

+ Sales career growth opportunities within Vivint


Expectations for Success:


+ Grit and Resilience: Winback Sales Reps must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in creating new customer accounts.

+ Consistent Sales Performance: A successful Winback Sales Rep is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint’s revenue growth.

+ Effective Communication: Winback Sales Reps must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of resigning with Vivint and how they address their unique needs.

+ Continuous Learning: Winback Sales Reps are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.


Minimum qualifications:


+ Must be at least 18 years old

+ Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

+ Able to work Full-time (schedule is flexible)

+ Prior sales experience is a plus

+ Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately


Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it’s a great place to grow your career!


Here are some highlighted perks you should ask us about:


+ Daily lunch and drinks on site

+ Paid holidays and flexible paid time away

+ Employee/Friends/Family Discounts

+ Onsite health clinic, gym, gaming tables

+ Medical/dental/vision/life coverage & 24/7 Medical Hotline

+ 401(k) + Employer Match

+ Employee Resource Groups


WORKING CONDITIONS:


_This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones._


SAFETY:


_Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues._


NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.


Official description on file with Talent.
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

About the Company

V

Vivint

Founded in 1999 as a home security company, Vivint grew rapidly due to a expansive sales staff and passion for customer service. However, by 2009 our CEO was frustrated with the lack of innovation in the security industry, and the fact that we were limited in what we could offer our customers due to reselling third party equipment.

By 2012, Blackstone Group - the largest alternative investment group in the world - purchased Vivint for $2.3 billion dollars. This provided the capital to begin designing and manufacturing our own equipment. Since then, Vivint has become the largest and best positioned company in the smart home industry.

We've had a period of explosive growth over the last decade, and are looking to continue that over the next!

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Security and Surveillance
FOUNDED
1999
WEBSITE
https://www.vivint.com/