Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Documentation, Insurance, Licensing, Maintain Compliance, Onboarding, People Management, Problem Solving Skills, Regulations, Regulatory Compliance, Sales, Sales Management, Service Delivery, Team Player, Training/Teaching
- Flexible schedule
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
Customer Retention Specialist – Service Focused with In-Book Sales Opportunity (Part-Time)
Jim Rottkamp State Farm
23 Old Kings Hwy
Darien, CT 06820-3611
Part-Time | In-Office (Hybrid Eligible After Training)
20–25 Hours per Week | Hourly Pay + Commission
Deliver Exceptional Service. Build Relationships. Support Growth.
Jim Rottkamp State Farm is seeking a highly service-driven Customer Retention Specialist who is passionate about helping people, building long-term relationships, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, communicates effectively, and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.
If you take pride in supporting customers while contributing to agency growth, this is an excellent opportunity to build experience and grow within a supportive, team-oriented environment on a flexible, part-time schedule.
Work Schedule & Environment
• Approximately 20–25 hours per week (schedule to be discussed)
• In-office during training and onboarding
• Hybrid opportunity available after training (up to 2 days per week remote)
Compensation
• Hourly base pay
• Commission opportunities tied to in-book sales and performance
Licensing Requirement (Job Contingent)
This position is contingent upon obtaining required insurance licenses.
• Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
• We provide guidance, resources, and support to help you successfully complete the licensing process
Role Overview
As a Customer Retention Specialist, you will focus on servicing existing customers, managing renewals, and maintaining strong relationships. You will play a key role in ensuring customer satisfaction and retention, while also identifying opportunities to enhance coverage through needs-based conversations.
Success in this role is measured by customer experience, retention, and contribution to overall agency growth.
Responsibilities
Communicate with existing customers regarding renewals, coverage options, and policy updates
Review accounts and assist with policy changes, endorsements, and updates
Provide professional, empathetic support during service and claims-related conversations
Build and maintain strong relationships to support retention and referrals
Identify opportunities to enhance coverage and pivot service conversations into in-book sales
Maintain accurate and detailed documentation of customer interactions
Collaborate with team members to meet retention, service, and outreach goals
Ensure compliance with agency standards and applicable regulations
Qualifications
Strong customer service and relationship-building skills
Effective communication and active listening abilities
Detail-oriented with strong organizational skills
Problem-solving mindset with a focus on customer experience
Comfortable discussing coverage options and recommending solutions when appropriate
Prior customer service or account management experience preferred
Ability to meet licensing requirements outlined above
What We Offer
Flexible part-time schedule (20–25 hours per week)
Hourly pay plus performance-based commission opportunities
Full support through the licensing process
Ongoing training and professional development
A collaborative, service-focused team environment
Hybrid work flexibility after training
Opportunities for long-term growth within the agency
Equal Opportunity Employer
Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
Ready to Build a Career Helping Customers?
If you enjoy supporting customers, building relationships, and want a flexible role with growth potential, apply today to join Jim Rottkamp State Farm.
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Jim Rottkamp - State Farm Agent