Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Health Insurance, Insurance, Interpersonal Skills, Problem Solving Skills, Record Keeping, Sales Management, Training/Teaching
(Full Time) Atlanta - Cumberland - Truist Park Area, GA
- 401(k)
- Competitive salary
- Health insurance
- Paid time off
- Relocation bonus
- Signing bonus
- 401(k) matching
- Free food & snacks
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Mark Hutchens State Farm Agency if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- You MUST have at least 3 years of State Farm Agency Experience and understand the State Farm systems.
Location Address: Cumberland Area / Battery / Atlanta 30339
At Mark Hutchens State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Incentives
- $1,000 Signing Bonus
- $1,000 Relocation (ideally the Cobb County area)
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Mark Hutchens - State Farm Agent