Customer Retention Specialist - State Farm Agent Team Member

Bill Knight - State Farm Agent

Denver, CO

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JOB DETAILS

SKILLS

Billing, Claims Processing, Communication Skills, Consultative Sales, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Follow Through, Health Insurance, Licensing, Life Insurance, Organizational Skills, Presentation/Verbal Skills, Sales, Service Delivery, Team Player, Training/Teaching, Writing Skills

LOCATION

Denver, CO

POSTED

30+ days ago

Benefits:

401(k) matching
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development

Customer Retention Specialist – In-Office

Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office

Deliver Exceptional Service. Build Relationships. Grow with Purpose.

The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationships—while also being comfortable identifying in-book sales opportunities when appropriate.

This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential.

This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.

What You’ll Do

Serve as a primary in-office point of contact for existing clients
Provide prompt, professional support for policy questions and service needs
Assist with policy changes, renewals, billing inquiries, and endorsements
Support clients through the claims process and follow up as needed
Maintain accurate and detailed records of customer interactions
Conduct policy reviews and identify in-book sales opportunities aligned with client needs
Recommend additional coverage when it adds value for the customer
Collaborate closely with team members to deliver a consistent, high-quality client experience

What We’re Looking For

Strong customer service and relationship-building skills
Ability to naturally pivot from service to sales using a consultative approach
Willingness to obtain Property & Casualty and Life & Health licenses
(full training, guidance, and support provided)
Excellent verbal and written communication skills
Detail-oriented, organized, and dependable
Professional, client-focused mindset

What We Offer

Competitive base salary plus commission and performance bonuses
Full licensing support and guidance from day one
Structured in-office training after Property & Casualty license is obtained
Stable, service-focused role with long-term growth opportunities
Supportive agency culture built on teamwork, accountability, and quality service
A meaningful career helping individuals and families protect what matters most

Ready to Start a Career with a Strong Local Agency?

If you’re service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, we’d love to hear from you.

Apply today to join the Bill Knight State Farm Agency.

Bill Knight State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.

Customer Retention Specialist - State Farm Agent Team Member

Bill Knight - State Farm Agent

Denver, CO

About the Company

Bill Knight - State Farm Agent

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