Customer Retention Specialist - State Farm Agent Team Member
Venkataraman Viswanathan - State Farm Agent
Austin, TX
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JOB DETAILS
SKILLS
Communication Skills, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Detail Oriented, Documentation, Insurance, Interpersonal Skills, Problem Solving Skills, Record Keeping, Training/Teaching
LOCATION
Austin, TX
POSTED
30+ days ago
Benefits:
Competitive salary
Paid time off
Training & development
You May Be a Great Fit as a Customer Retention Specialist at Venkataraman Viswanathan - State Farm Agent if:
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Austin, TX 78729
At Venkataraman Viswanathan - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach and relationship maintenance.
Responsibilities
Communicate with customers regarding coverage options.
Assess customer needs and present suitable insurance options
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Qualifications
Goal oriented
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills.
Detail-oriented with a focus on customer experience.
Must be able to obtain applicable state insurance licenses.