The Rustman Agency is a fast-growing brokerage dedicated to helping families protect their financial futures. We specialize in life insurance, final expense, and mortgage protection solutions, with a strong commitment to integrity, service, and long-term client relationships.
We are seeking a dedicated and strategic Customer Retention Sales Manager to lead our client retention efforts. You will manage a remote team focused on maintaining and strengthening relationships with existing clients to reduce policy cancellations and increase satisfaction. This role offers a 100% commission-based compensation model, ideal for a performance-driven leader who values flexibility and results.
Lead and manage a remote team dedicated to customer retention and satisfaction
Develop and implement strategies to reduce policy cancellations and increase client loyalty
Conduct policy reviews and value-based conversations with clients
Identify upsell and cross-sell opportunities to enhance client protection
Handle escalated client concerns with professionalism and empathy
Monitor team performance and provide coaching to improve results
Collaborate closely with sales and service teams to ensure continuity of the customer journey
Maintain accurate records of client interactions and team metrics
100% Commission – Earn based on your and your team’s performance, with no limits
Remote Flexibility – Work from anywhere with a flexible schedule
Ongoing Training – Access to leadership development and coaching
Supportive Team Culture – Join a values-driven and growth-oriented environment
Clear Advancement – Opportunities for career growth within the agency
Minimum of 2 years experience in sales, customer service, or account management
Previous leadership or management experience preferred
Strong communication, problem-solving, and organizational skills
Comfortable managing remote workflows and using CRM platforms
Life & Health insurance license or willingness to obtain within 30 days
If you are a relationship-driven leader ready to drive client loyalty and earn uncapped commissions, apply now to join The Rustman Agency as a Customer Retention Sales Manager.