Coaching, Communication Skills, Customer Acquisition, Customer Relations, Customer Support/Service, High School Diploma, Information Technology & Information Systems, Marketing Campaign, Marketing Communications, Marketing Software, Metrics, Partner Sales, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Product Support, Record Keeping, Sales, Sales Campaigns, Sales Support, Solution Sales, Talent Management, Telecommunications, Writing Skills
At Imperium Consultants, Inc, we specialize in delivering innovative, people-first marketing and sales solutions in partnership with industry leaders like AT&T.
Led by owner Frank Castillo, our team is built on integrity, growth, and performance.
We focus on developing talent from within while helping customers stay connected through cutting-edge telecommunications sales and customer support and services.
The Customer Resolutions Representative position is ideal for individuals who enjoy problem-solving and building relationships.
As a Customer Resolutions Representative, you will develop strong communication skills, customer support, product expertise, and the ability to navigate a fast-paced environment.
Success as a Customer Resolutions Representative comes from delivering value, building trust, and consistently meeting performance expectations.
This Customer Resolutions Representative opportunity offers hands-on training, making it perfect for someone looking to grow within a structured and supportive team.
A day in the life of a Customer Resolutions Representative:
- Listen attentively to customer needs and offer relevant solutions that are tailored to address their needs and concerns through excellent customer support.
- Explain product features, benefits, promotions and offers clearly so that customers can make a confident and well informed choice.
- Follow up consistently with the customers to build long lasting trust and loyalty among customers to encourage and strengthen customer relationships.
- Execute sales and marketing campaigns effectively together with top-tier customer support to attract new customers and support acquisition goals.
- A Customer Resolutions Representative resolves customer concerns quickly and professionally with high caliber customer support, ensuring a positive outcome on every interaction.
- Track key metrics like sales and satisfaction, and keep accurate records of all interactions.
- Share insights and feedback with team members to help improve overall performance including sales metrics and customer support.
Things We Value in a Customer Resolutions Representative:
- High school diploma or equivalent required; Bachelors education focused on Sales, Marketing and or Communications is a plus.
- Strong communications skills both written and verbal with the ability to build rapport easily is a strong asset of a Customer Resolutions Representative.
- Adaptable yet calm in a fast paced working environment.
- A Customer Resolutions Representative is solution-oriented highly focused on solving customer concerns through exceptional customer support.
- Motivated and goal-oriented, passionate about their job and driven to meet and exceed personal and company goals.
- A Customer Resolutions Representative is open to learning new strategies and willing to go through training, coaching and accepts feedback wholeheartedly.
- Adaptable to dynamic environments and shifting client or community priorities.
- Willing to work weekends and holidays when client support requires it.
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Imperium Consultants, Inc