Customer Representative Associate II / Bureau of Motor Vehicles (Anticipated Vacancy)

State of Maine

Augusta, Maine

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JOB DETAILS

SALARY

$17.30–$24.91

SKILLS

Adjudication, Administrative Skills, Call Volume, Communication Skills, Community and Social Services, Conflict Resolution, Continuous Improvement, Detail Oriented, Documentation, Driver's License, Law Enforcement, Legal Documents, Licensing Compliance, Maintain Compliance, Multitasking, Public Safety, Reconciliation, Record Keeping, Regulatory Compliance, Service Delivery, Team Player, Telephone Skills, Time Management, Transaction Processing/Management

LOCATION

Augusta, Maine

POSTED

18 days ago

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Job Description

Department: Secretary of State / Bureau of Motor Vehicles

Division: OUI/Habitual Offender Unit
Location:Augusta
Schedule:Monday - Friday
Grade: 13
Salary:$17.30 - $24.91

Closing Date: May 12, 2026

Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:
We are seeking motivated candidates for the position of Customer Representative Associate II in the Operating Under the Influence (OUI) / Habitual Offender Unit. In this role, you will be responsible for handling complex administrative processes related to Maine's OUI, habitual offender, and ignition interlock laws. You will play a key role in public safety and service delivery, ensuring compliance with statutory timelines and maintaining accurate driving records.

What We're Looking For:

Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
Communication Skills: Clear and professional communication with the public, attorneys, law enforcement, and internal teams.
Adaptability: Comfort in a fast-paced environment with frequent interruptions and changing priorities.
Problem-Solving: Critical thinking to resolve complex eligibility, compliance, or restoration issues.
Attention to Detail: High level of accuracy in reviewing legal and court documents and processing transactions.
Professionalism: Ability to handle sensitive information with discretion and respect.

Key Competencies We Value:

Emotional Intelligence: Empathy, professionalism, and accountability in customer and team interactions.
Conflict Resolution & Feedback: Skill in navigating difficult calls and providing accurate information with tact.
Time Management: Effective organization of daily responsibilities while managing a high call volume.
Commitment to Excellence: Strong work ethic and attention to statutory deadlines.
Continuous Improvement: Openness to process enhancements and feedback.

In this role, you will:

Respond to a high volume of calls and inquiries from the public, attorneys, and law enforcement regarding license suspensions, revocations, and restorations.
Review and process alcohol offense reports from police agencies, ensuring completeness and timely administrative action.
Enter court convictions and suspensions related to OUI, habitual offender status, and serious driving offenses.
Determine eligibility for restoration and conditions under the ignition interlock program.
Support BMV branch offices with restoration processes and documentation.
Reconcile collected revenue and verify accuracy of payments for services provided.

Preferences will be given to candidates who have:

Experience working in a compliance- or eligibility-based service environment.
Knowledge of driving laws, court documentation, or administrative adjudication processes.
Familiarity with reconciling payments and handling confidential records.
A demonstrated ability to multitask with a high degree of accuracy.
Proven ability to handle challenging calls while maintaining professionalism and service quality.

Minimum Qualifications:

Customer Representative Associate II / Bureau of Motor Vehicles (Anticipated Vacancy)

State of Maine

Augusta, Maine

About the Company

State of Maine

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