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Maine Department of Transportation
Salary: New employees will start at $23.03 per hour(Step 7)
To view the full salary range of this position, click here.
Office/Bureau: Maine State Ferry Service
Location: North Haven, ME
Opening Date: April 10, 2026
Closing Date: April 27, 2026
Job Description:
The Maine State Ferry Service is seeking an Intermittent Customer Service professional to work at our North Haven Terminal. The successful applicant would be able to start and end their day on the island of North Haven without the use of the Maine State Ferry. This is a year-round position, without set hours or schedule, but the applicant could expect to work regularly during the summer season.
Responsibilities include, but are not limited to:
- Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees.
- Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS)
- Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.
- Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone
- Manage vehicle line queues while working outdoors in all weather.
- Cleaning/maintaining the interior/exterior of the terminal.
- Performing other duties as required or requested by Supervisors/MSFS Management.
- Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave.
- Perform other duties as required or requested by immediate supervisor.
Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment. Work involves weekends, holidays, and those hours necessary to cover for staff on leave. Perform other duties as required or requested by immediate supervisor.
The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire.
To be minimally qualified for this position candidates must provide evidence of the following experience:
A Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules. All positions in this classification assume the qualifications of: Customer Representative Assistant I and Customer Representative Assistant II.
Application Instructions:
Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration, and certifications.
If you have general questions, please contact Maine State Ferry Service Human Resources Specialist Erica Cyr at 207-441-4741or via email at erica.cyr@maine.gov
Why join our team?
No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, and 3+ weeks of vacation leave annually. Vacation leave accru