Customer Relationship Manager
Location: San Francisco, CA (Onsite - 4 days a week) Level: Associate Director
About the Role: Customer Relationship Manager (CRM) is responsible for overall relationship management of accounts over $30Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.
Work Model: Onsite - 4 days a week.
In this role, As a -· Relationship building: Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite at least 3 days a week. Responsible for the overall P&L of the allocated portfolio of accounts. · Engagement Governance: Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams · Align with customer strategies: Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities Contract management: Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.
Required Qualifications & Skills · Strong experience of working in Technology sector with over $30 Mn budget · 10+ Years of experience in Customer Management roles · Should have strong experience of working with SaaS companies or SaaS platforms · Graduate/Post Graduate Qualification · Strong track record of managing programs and portfolio · Demonstrated portfolio growth with improved profitability
Key Competencies: Understanding of latest Technology Domains and GenAI/ML will be added advantage.
Were excited to meet people who share our mission and can make an impact in a variety of ways. Dont hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
The annual base salary for this position is between $150,000 - $160,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan
Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
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About Us: Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world.
We're driven by a passion to help our clients build stronger, more agile and more innovative businesses.
Cognizant enables global enterprises to address a dual mandate: to make their current operations as efficient and cost-effective as possible and to invest in innovation to unleash new potential across their organizations.
What makes Cognizant unique is our ability to help clients meet both challenges. We help them enhance productivity by ensuring that vital business functions work faster, cheaper and better. And, our ability to conceptualize, architect and implement new and expanded capabilities allows clients to transform legacy models to take their business to the next level.