At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.
JOB SUMMARY
This role maintains relationships and favorable contacts with current accounts/patients and provides the ability to ensure patients have the required equipment to support their home healthcare needs.
The anticipated salary range for this position is $20.00 - $25.00 hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Acts as a single point of contact for a specific account or accounts. • Responds to customer needs, concerns, and complaints in a timely manner. • Consults with clients and referral sources on products and necessary equipment. • Obtains all documentation to be scanned and batched at the Branch. • Manages all follow-up functions with the account, post set-up. • Oversees all transactions coming from a specific account(s), including all referral sources. • Obtains all required documentation for orders to be entered into the system, service scheduling, and billing/payment. • Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling. • Assesses patient's needs and promotes company products/services at office visits, as appropriate. • Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s). • Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments. • Assists medical groups and/or other provider groups to understand the products and services available under the contract. • Assists in the utilization process as well as transitioning members related to capitation switch-outs. • Coordinates patient services with physicians and medical groups. • Identifies and develops strategic relationships within the institution that will enhance patient care. • Participates in the institution's quality assurance/performance improvement initiatives as requested. • Performs timely follow-up on initial/renewal authorizations to maintain reimbursement of products/services. • Performs follow-up on outstanding CMNs, Renewal CMNs, and prescriptions. • May instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment/services in accordance with training received and approved by state licensure limitations. • Responds to emergency calls and related needs as needed during regular business hours and on an On-Call basis. • Effectively works and coordinates timely discharges with Customer Care Center and/or Branch Customer Service Team. • Operates a Personally Owned Vehicle (POV) in accordance with the essential job functions. • Sets-up and delivers home healthcare products and services. • Performs other duties as required.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience:
High School diploma required At least 2 years of related experience Must be at least 21 years of age or older at the time of hire.
SKILLS, KNOWLEDGE, AND ABILITIES
• Demonstrated ability to build and maintain solid working relationships with internal and external customers. • Learn and comply with all POV requirements applicable for the safe and complaint use of POVs. • Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions. • Geographically located within the assigned territory.
CERTIFICATES, LICENSURES, REGISTRATIONS, OR PROFESSIONAL DESIGNATIONS
Must Poses a Valid Driver's License.
WORK ENVIRONMENT
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
PHYSICAL DEMANDS
• Regularly required to use hands to write, use computer, operate a motor vehicle, use a hand-held device, telephone, and use a document imaging system and manipulate documents. • Regularly required to read documents and write neatly, legibility, and transcribe accurate information and numbers/values. • Employee continually engages in activities that require talking and hearing. • This position requires frequent variations including sitting, walking, standing, kneeling, reaching, or stooping. • The employee must be able to safely operate and possess and maintain a valid driver's license, specific to vehicle operated in the conduct of this job. • Specific vision abilities required to perform this job safely include close vision, distant vision, night (low to limited light) vision, and the ability to adjust focus to work on a computer and read documents. • The position requires occasional lifting and/or moving items up to 25 pounds frequently and occasionally up to 40 pounds.
TEAMMATE BENEFITS
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
ACCDRA IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.